Frequently Asked Questions

Index

How and when can I download my purchase?
How can I submit my template for sale?
What is your return policy?
As a seller, when do I get paid?

How and when can I download my purchase?

Once you buy a template, a link will appear in your account dashboard under the "My Purchases" section. You will also receive an email once you have completed your purchase that contains a guide to downloading your template.


How can I submit my template for sale?

To become a seller, you need to first register and submit a template using the submission page. Once we receive and review your submission, you will get an email informing you of approval or rejection and next steps. To reduce the possibility of rejection, make sure you revise our submission guidelines.


What is your return policy?

Due to the nature of digital goods, it is difficult to accept a returned item. We will, however, accept returns if the item is malfunctioning. To report a malformed item, please contact us using the contact page. Once we have reviewed your request, we will contact you with details and next steps.


As a seller, when do I get paid?

Payments are processed by our team on the 15th of each month. For example, on the 15th of April, you will receive a payment for what you collected during the month of March. All payments are sent to your PayPal account via the email you provide on your payment settings page.